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Live Interpretation in Sessions

Bend Health uses Interprefy to administer sessions in your preferred language when providing you mental health services.

Tips for using Interprefy:

  • Interprefy works best  with Chrome or Edge browsers
  • The listener will experience a delay between the other participant speaking and the AI interpreting - both participants will need to adapt and pace to this delay
  • Interrupting or overlapping speaking will disrupt accurate interpretation
Please use these steps to join your Bend Health session:

Logging in

  • Do not join the Zoom meeting for your session. Instead, click on the Interprefy link sent to you by the Bend Health team.
  • Enter your name, then click SUBMIT
choose a username screenshot

Configuring your settings

  • In Call Settings, use the dropdown to select the language you would like to hear your session with a Bend Care Team member interpreted to (only select options with AI next to them):
    • Chinese AI (Mandarin)
    • Portuguese (do not select Brazilian option)
    • Russian
    • Spanish (only select LATAM option)
  • Select what audio device and camera you will be using
  • If you see a message about allowing access to your camera and/or microphone, click ALLOW
  • Once you have entered the session - a window will appear “Streaming Allowed: What you like to stream?” - click AUDIO AND VIDEO
  • Now the Bend Care Team Member can hear you in English and you can hear them in the language selected
  • To mute your microphone or turn off your camera, use the blue buttons

Leaving your session

  • When your session is completed, click the Stop Streaming button
  • To leave the call - click DISCONNECT
  • Your last step - click LOGOUT to close Interprefy