Live Interpretation in Sessions

Bend Health uses Interprefy to administer sessions in your preferred language when providing you mental health services.

Tips for using Interprefy:

• Interprefy works best  with Chrome or Edge browsers
• The listener will experience a delay between the other participant speaking and the AI interpreting - both participants will need to adapt and pace to this delay
• Interrupting or overlapping speaking will disrupt accurate interpretation

Please use these steps to join your Bend Health session:

Logging in

• Do not join the Zoom meeting for your session. Instead, click on the Interprefy link sent to you by the Bend Health team.
• Enter your name, then click SUBMIT

Configuring your settings

• In Call Settings, use the dropdown to select the language you would like to hear your session with a Bend Care Team member interpreted to (only select options with AI next to them):
  • Chinese AI (Mandarin)
  • Portuguese (do not select Brazilian option)
  • Russian
  • Spanish (only select LATAM option)

• Select what audio device and camera you will be using

• If you see a message about allowing access to your camera and/or microphone, click ALLOW

• Once you have entered the session - a window will appear “Streaming Allowed: What you like to stream?” - click AUDIO AND VIDEO

• Now the Bend Care Team Member can hear you in English and you can hear them in the language selected

• To mute your microphone or turn off your camera, use the blue buttons

Leaving your session

• When your session is completed, click the Stop Streaming button

• To leave the call - click DISCONNECT

• Your last step - click LOGOUT to close Interprefy

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