Live Interpretation in Sessions
Bend Health uses Interprefy to administer sessions in your preferred language when providing you mental health services.
Tips for using Interprefy:
- Interprefy works best with Chrome or Edge browsers
- The listener will experience a delay between the other participant speaking and the AI interpreting - both participants will need to adapt and pace to this delay
- Interrupting or overlapping speaking will disrupt accurate interpretation
Please use these steps to join your Bend Health session:
Logging in
- Do not join the Zoom meeting for your session. Instead, click on the Interprefy link sent to you by the Bend Health team.
- Enter your name, then click SUBMIT

Configuring your settings
- In Call Settings, use the dropdown to select the language you would like to hear your session with a Bend Care Team member interpreted to (only select options with AI next to them):
- Chinese AI (Mandarin)
- Portuguese (do not select Brazilian option)
- Russian
- Spanish (only select LATAM option)

- Select what audio device and camera you will be using

- If you see a message about allowing access to your camera and/or microphone, click ALLOW

- Once you have entered the session - a window will appear “Streaming Allowed: What you like to stream?” - click AUDIO AND VIDEO

- Now the Bend Care Team Member can hear you in English and you can hear them in the language selected

- To mute your microphone or turn off your camera, use the blue buttons

Leaving your session
- When your session is completed, click the Stop Streaming button

- To leave the call - click DISCONNECT

- Your last step - click LOGOUT to close Interprefy
