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Teens and parents at Bend report high satisfaction, perceived usefulness, and therapeutic alliance during care

Press Release


September 8, 2023

Bend Health, Inc. today announced a new research study that showcases how therapeutic alliance at Bend between members and providers contributes to superior outcomes. This latest study addresses satisfaction, therapeutic alliance, and perceived usefulness among Bend Health members.

In a survey of Bend’s members and their caregivers:

  • 67% agreed that the skills they learned in their sessions have helped them manage their issue(s).
  • 68% said they have improved relationships with their family.
  • 87% said they felt understood by their Bend Health care team.

Surveyed members had positive user experiences, with both teens and parents reporting average scores of at least 4 out of 5 for satisfaction with and perceived usefulness of Bend’s services. Members also reported positive relationships with their Bend care team, with average therapeutic alliance scores of at least 4 out of 5.

Why is this important? Members who are more satisfied and feel they are benefiting from Bend’s services participate in care longer, leading to greater reductions in mental health symptoms.

Read the full study here: https://formative.jmir.org/2023/1/e49384